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Where can I track my package?
You will receive 2 separate emails.
One with invoice and package number for tracking.
The second with a confirmation that the order status has been changed to 'Completed'. There will be information about the courier and the package number.
Alternatively, you can log in to your account, where you will see the package number for tracking in addition to your order details. (No later than 24 working hours after placing the order)
When will you send my package?
For orders placed by 11:00 a.m. Polish time, parcels are dispatched the same day.
Orders with cash on delivery or manual bank transfer must be manually approved, so it is possible that the order will be dispatched a day later.
If you want express automatic shipping then pay in advance using the automatic payment method.
Do we ship to your country? Where can I find shipping information?
Yes, you can find the details here:
Shipping details
A parcel is late what to do?
We ship 99% packages on time. If you have received a tracking number and your order has a status of "Completed", it means that we have passed the package to the courier.
Delays can occur on the courier's side, especially on international routes. If the status of the package does not change for 6 or 7 days, it means that there is something wrong with the package and then please contact us. If a parcel does not move for 3 days, this is sometimes normal.
Am I sure I will receive a package?
Without a shadow of a doubt, you will receive your package or a refund if it fails to arrive (no matter what the reason) within 30 days of placing your order.
How do you use a particular product?
We do not provide information on how to use our specific products.
Instead, we provide educational material on specific substances, developed on the basis of scientific research. These can be found under "Substances - Education". There, we describe what the substance helps and the amount used to achieve certain effects.
Under 'Problems and solutions', we present ways to solve specific problems.
Can an individual place an order with you?
Yes, none of the products we sell require licences or permits to purchase in Poland and most other countries.
Can I collect my order in person?
Mail order only. We do not have any physical location where the customer can come and talk to us or pick up the product.
